May 7, 2018
GUELPH, ON, May 7, 2018 /CNW/ - The Co-operators has been awarded the 2018 J.D. Power Canada awards for Canadian Auto Insurance Customer Satisfaction in the Atlantic and Alberta. This is the fifth consecutive year that The Co-operators has received the award in Alberta, and the fourth in a row in the Atlantic.
The J.D. Power study measures overall Canadian customer satisfaction with auto insurers, examining five critical factors: non-claim interaction, billing and payment, policy offerings, claims and price. In both the Atlantic and Alberta, The Co-operators received top scores in the non-claim interaction, price, policy offerings, and billing and payment.
"Our objective as an organization is not only to meet and exceed our clients' expectations, but to continually improve our performance," said Rob Wesseling, president and CEO of The Co-operators. "These results, which show we are an industry leader in client engagement, are a reflection of the professionalism of our staff and advisors, and their genuine commitment to protecting our clients' financial security."
Since the inaugural study in 2008, detailed results of the J.D. Power report have been used to identify strengths and opportunities. Each year, the results have helped
The Co-operators focus on specific areas to enhance customer service and satisfaction, producing positive results including strong client retention and growth.
For more information on the study, please visit www.jdpower.com/canada.
About The Co-operators:
The Co-operators Group Limited is a Canadian co-operative with more than $41 billion in assets under administration. Through its group of companies it offers home, auto, life, group, travel, commercial and farm insurance, as well as investment products.
The Co-operators is well known for its community involvement and its commitment to sustainability. The Co-operators is listed among the Best Employers in Canada by Aon Hewitt and Corporate Knights' Best 50 Corporate Citizens in Canada. For more information, visit www.cooperators.ca.
SOURCE The Co-operators
For further information: Leonard Sharman, The Co-operators, [email protected], 519-767-3937