News Releases

J.D. Power recognizes The Co-operators with top customer satisfaction ranking in home insurance study

Jul 3, 2018
4:12pm

GUELPH, ON, July 3, 2018 /CNW/ - Today, The Co-operators was awarded the highest ranking of the 2018 J.D. Power Canada Home Insurance study for overall customer satisfaction in Western Canada and was ranked second in the Atlantic/Ontario region.

"Client engagement is a core focus of our organization," said Rob Wesseling, president and CEO of The Co-operators. "Our clients are at the centre of everything we do, and these results show the dedication that our staff and advisors put in to every interaction. We continuously strive to meet and exceed client expectations year after year."

Awarded J.D. Power's highest overall rating in its Power Circle Ratings, The Co-operators is ranked "among the best" in Canada for home insurance. It has seen an increase in its overall satisfaction index score from the previous year, ranking among the top three in each of the five study factors in the Western region and top three in four of the five in the Atlantic/Ontario regions. In addition to the top ranking in home insurance client satisfaction in the Western region announced today, The Co-operators also earned the J.D. Power customer satisfaction awards for auto insurance in Alberta and the Atlantic earlier this year.

Used by insurers throughout Canada, the annual study examines customers' satisfaction with their home insurance companies by examining five factors: non-claim interaction, policy offerings, price, billing and payment, and claims. The non-claim interaction factor includes three subfactors: local agent or broker, call centre representative, and website.

The Co-operators is a Canadian co-operative that offers a full suite of insurance as well as investment products and services. Across the country, it provides a seamless client experience through its national network of more than 500 advisors, contact centres and online platforms, which allow clients to interact with it however, whenever and wherever they wish.

About The Co-operators:
The Co-operators Group Limited is a Canadian co-operative with more than $41 billion in assets under administration. Through its group of companies, it offers home, auto, life, group, travel, commercial and farm insurance, as well as investment products. The Co-operators is well known for its community involvement and its commitment to sustainability. The Co-operators is listed among the Best Employers in Canada by Aon Hewitt and Corporate Knights' Best 50 Corporate Citizens in Canada. For more information, visit www.cooperators.ca

SOURCE The Co-operators

For further information: Michelle Robichaud, The Co-operators, media@cooperators.ca


Back to news releases

Find us on:

  • Facebook
  • Twitter
  • YouTube