News Releases

The Co-operators selects Guidewire

Apr 11, 2007
8:00am

    Leading Canadian-Owned Multi-Product Insurance Company selects Guidewire
    ClaimCenter(R) to modernize end-to-end claims handling

    GUELPH, ON, and SAN MATEO, CA, April 11 /CNW/ - The Co-operators Group
Ltd. (The Co-operators), the leading Canadian-owned, multi-product insurer
(with over CAD $6.5 billion in assets and CAD $2 billion in gross written
premium), and Guidewire Software(R), a leading provider of solutions to
property and casualty insurers, today announced that The Co-operators has
selected Guidewire ClaimCenter. The Co-operators will replace its current
legacy claims system with Guidewire ClaimCenter for the end-to-end claims
management of all personal and commercial lines of business.
    Deployment of Guidewire ClaimCenter is anticipated to enable The
Co-operators to realize significant gains in process efficiency and build on
its reputation for exemplary claims service. The Co-operators also lists
reduction in indemnity amongst its expected benefits.
    The Co-operators provides protection to over 1 million vehicles, 847,000
homes, 127,000 businesses and 45,000 farms across Canada and offers its
coverages through a network of insurance professionals which includes 500
independent brokers, 445 exclusive agents, and three call centres. As well as
being a premier provider of insurance to Canadian homes and businesses, the
company has a high reputation for service to its communities and employees -
and is noted as among the 50 best employers in Canada for the 4th straight
year.
    "Guidewire's solution suite is a great fit with The Co-operators' core
system needs," said The Co-operators' chief information officer, Rob
Wesseling. "Our goal is to migrate from our current legacy claims environment
to a modern claims system that will be utilized by all of our property and
casualty companies. Not only are we very impressed with Guidewire's technology
and team, but their impressive customer track record was also a key factor in
our decision."
    With ClaimCenter, The Co-operators will gain a modern technology
foundation with which to streamline its claims processes while delivering
enhanced service to its agents and policyholders. Guidewire ClaimCenter will
enable The Co-operators to:

    -   Increase productivity for claims professionals by significantly
        reducing manually-intensive tasks;
    -   Access real-time comprehensive claims information for greater
        visibility and insight into core processes, operating costs, and
        market opportunities;
    -   Automatically route claims tasks to appropriate experts based on
        staff expertise and workloads; and
    -   Streamline and reduce IT maintenance efforts by moving to a modern
        platform across all its lines of business.

    "Guidewire shares our vision for how insurance systems should function,"
said Rob Wesseling, chief information officer, The Co-operators. "We have
every confidence in the Guidewire team and technology, and look forward to a
mutually beneficial partnership as we undertake this modernization process."
    Guidewire ClaimCenter is a leading end-to-end claims system for property
and casualty insurance. ClaimCenter's flexible business rules enable claims
organizations to optimize and monitor the claim process. Claims executives can
define, enforce, and continually refine their preferred claim handling
practices. In addition, ClaimCenter uses a modern technology architecture,
including a 100% Web client and Web services interface that enable lower total
cost of ownership in any environment.
    "We are pleased to welcome The Co-operators to the growing number of
companies selecting Guidewire as their trusted business partner," said Jeff
Simpson, chairman and chief executive officer, Guidewire Software. "The
Co-operators' selection of Guidewire ClaimCenter, represents a significant
vote of confidence in our people and our technology. We look forward to
working together to ensure a successful implementation."

    About The Co-operators

    Based in Guelph, Ontario, The Co-operators is a group of Canadian
companies offering home, auto, life, group, commercial, and farm insurance, as
well as investment products and property development. With assets of more than
CAD $6.5 billion, The Co-operators is owned by 34 Canadian co-operatives,
credit unions, and like-minded organizations. It is well known for its
community involvement, and is listed among the 50 Best Employers in Canada.
For more information, please visit www.cooperators.ca.

    About Guidewire Software

    Guidewire Software is a leading provider of technology solutions to
general insurance and workers' compensation insurers. Guidewire delivers
proven software to run core insurance operations including billing,
underwriting, policy, and claim management. The Guidewire Insurance Suite(TM)
consists of Guidewire ClaimCenter(R), Guidewire PolicyCenter(R), and Guidewire
BillingCenter(TM), which provide a modern, web-based platform for all lines of
business. Guidewire is headquartered in San Mateo, California, USA, with
offices in Toronto, London, Paris, and Sydney. For more information, please
visit www.guidewire.com.

    NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
    PolicyCenter, and the Guidewire logo, are registered trademarks;
    Guidewire Insurance Suite, and Guidewire BillingCenter are trademarks of
    Guidewire Software, Inc. All other products are the trademarks of their
    respective companies.

For further information: Leonard Sharman, Media Relations Specialist,
The Co-operators, (519) 767-3925 x 2707; Diana Stott, Marketing Communications
Manager, Guidewire Software, Inc., (650) 356-4941, dstott@guidewire.com

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