J.D. Power ranks The Co-operators highest for customer satisfaction in the Alberta and Atlantic regions
May 7, 2015
GUELPH, ON, May 7, 2015 /CNW/ - The Co-operators has been awarded the 2015 J.D. Power Canada award for Canadian Auto Insurance Customer Satisfaction in Alberta and tied in the Atlantic region. The 2015 Canadian Auto Insurance Satisfaction Study released today by J.D. Power also showed The Co-operators ranked second in Ontario.
The study measures overall customer satisfaction with their auto insurance providers by examining five critical study factors that constitute the relationship between customers and their insurance company: Non-claim interaction, Policy Offerings, Billing and Payment, Price, and Claims. The rankings, based on responses from insurance customers across Canada, are divided into the following regions: the Atlantic, Quebec, Ontario and Alberta.
Customers of The Co-operators rated the organization highest in satisfaction in three of the five factors in Alberta, and two factors in the Atlantic.
"Our performance in this study completed by J.D. Power clearly indicates we are making solid progress towards our long-term goal of being the industry leader in Client Engagement," says Rick McCombie, Executive Vice-President and Chief Client Officer. "We will carefully review the detailed results to see where we can continue to improve the client experience."
Since the inaugural study in 2008, detailed results of the J.D. Power surveys have been used to identify strengths and areas in need of improvement. Results from previous years have helped The Co-operators focus on specific areas to improve customer service, and these efforts are producing positive results.
For more information on the study, please visit www.jdpower.com/canada.
About The Co-operators:
The Co-operators Group Limited is a Canadian-owned co-operative with more than $38 billion in assets under administration. Through its group of companies it offers home, auto, life, group, travel, commercial and farm insurance, as well as investment products. The Co-operators is well known for its community involvement and its commitment to sustainability. The Co-operators is listed among the 50 Best Employers in Canada by Aon Hewitt; Corporate Knights' Best 50 Corporate Citizens in Canada; and the Top 50 Socially Responsible Corporations in Canada by Sustainalytics and Maclean's magazine. For more information visit www.cooperators.ca.
SOURCE The Co-operators
For further information: Leonard Sharman, The Co-operators, 519-767-3937