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J.D. Power awards top customer satisfaction in home insurance for Atlantic/Ontario region to The Co-operators

Mar 28, 2019

GUELPH, ON, March 28, 2019 /CNW/ - The Co-operators has been awarded the highest ranking of the J.D. Power 2019 Canada Home Insurance Study for overall customer satisfaction in the Atlantic/Ontario region and ranked second overall in the Western region.

The J.D. Power study measures overall customer satisfaction with Canadian home insurers, examining five critical factors: product/policy offerings, price, billing and payment, non-claim interaction and claims. The Co-operators received the top score in all categories for the Atlantic/Ontario region and ranked second in all categories in the Western region.

"These results reflect our organization's commitment to creating an exceptional customer experience and providing products and services that meet the unmet needs of homeowners across Canada," said Rob Wesseling, president and CEO of The Co-operators. "Through the hard work and dedication of our staff and advisors, we were able to expand our comprehensive water product and become the first Canadian insurer to offer coverage for storm surge. We also introduced The Co-operators new duuo brand, an on-demand insurance solution for short-term rental hosts."

Since the inaugural study in 2008, detailed results of the J.D. Power survey have been used to identify strengths and opportunities. Each year, the results have helped The Co-operators focus on specific areas to enhance customer service and satisfaction, producing positive results including strong client retention and growth.

For more information on the study, please visit

About The Co-operators:
The Co-operators Group Limited is a Canadian co-operative with more than $41.7billion in assets under administration. Through its group of companies, it offers home, auto, life, group, travel, commercial and farm insurance, as well as investment products. The Co-operators is well known for its community involvement and its commitment to sustainability. The Co-operators is listed among the Best Employers in Canada by Aon Hewitt and Corporate Knights' Best 50 Corporate Citizens in Canada. For more information, visit

SOURCE The Co-operators

For further information: Michelle Robichaud, The Co-operators,

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