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The Co-operators Group expands personalized client advice with on-demand Legal Assistance Helpline

The Legal Assistance Helpline supports a growing roster of on-demand advice-focused services from Co-operators and CUMIS

Jan 17, 2022

GUELPH, ON (January 17, 2022) – To help navigate a changing world together, Co-operators and CUMIS are expanding holistic offerings to include on-demand access to lawyers through a legal assistance helpline administered by ARAG Legal Solutions Inc. (ARAG). All Co-operators and CUMIS business, home and farm property policy holders will have access to comprehensive guidance from lawyers on a range of topics, from understanding legal rights under employment or family law, to contract dispute resolution options, and more.

“As a future-focused organization, we are committed to proactively identifying emerging risks to our clients and offering innovative solutions to help them navigate through them,” says Tara Laidman, Associate Vice-President for National Product and Portfolio at Co-operators. “Those who are most vulnerable in communities may not always have easy, reliable access to supports; by partnering with ARAG to administer this legal assistance helpline, Co-operators is strengthening its commitment to community resiliency and meeting unmet needs. We will continue to engage in strategic partnerships that offer our clients advice that is customized to their individual needs and best-in-class support to prepare, prevent and protect the things that matter most.”

The new legal assistance helpline is part of a growing roster of on-demand services offered by The Co-operators Group; including a cyber security helpline from Sontiq’s CyberScout®, industry leaders in digital threat protection, Co-operators’ Claims Guarantee, where clients can speak with a claims expert about a claim without an impact to premiums, and a newly launched Fraud Tip Hotline with experts dedicated to investigating fraud.

These on-demand services support Co-operators’ recent re-brand from an exclusive insurance provider to one that offers holistic, personalized all-in-one financial services. See the refreshed look and feel at

About Co-operators

Co-operators is a leading Canadian financial services co-operative, offering multi-line insurance and investment products, services, and personalized advice to help Canadians build their financial strength and security. The company has more than $61.5 billion in assets under administration. Co-operators has been providing trusted guidance to Canadians for the past 76 years. The organization is well known for its community involvement and its commitment to sustainability. Achieving carbon neutral equivalency in 2020, the organization is committed to net-zero emissions in its operations and investments by 2040, and 2050, respectively. Co-operators is also ranked as a Corporate Knights’ Best 50 Corporate Citizen in Canada and is listed among the Best Employers in Canada by Kincentric. For more information, please visit:

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